Thanks for your feedback and sorry for the inconvenience.
You are perfectly right and we are aware of these issues. Our documentation does not have enough material yet, we have not been active enough on the forums, and communication has not been sufficient.
I am confident this is going to greatly improve in the future, especially after the end of the Beta period. As we plan to grow our team in 2016, we will have more people dedicated to support and to community management.Please rest assured that this project is very real and active:
- Since the beginning of this project in 2014, we have always been releasing major new versions every 8 to 12 weeks (and minor versions every 1 to 6 weeks) and we expect this to continue or even accelerate
- People who have been following us in the past 2 years can verify that we have always delivered on what we promised on both the public roadmap (available on the website) and privately, and we have great plans for the future
- Our means of communication have been constantly improving, with the forums having started in 2014, the documentation and the ticketing system having started in 2015, and we plan to release many more tutorials, samples, and videos in 2016
- The average response time on our ticketing system is 10 hours (people can create support tickets by sending an email to email@example.com or by using the form in the bottom-right corner of the website)
Our company Userware is fully committed to this product, as we believe that it is going to become the #1 preferred tool for developers who are familiar with MS dev tools and who want to develop for the web and for other platforms. There are many signs that show that this can become a reality:
- There are already more than 8,000 registered Beta testers and counting
- The rate of returning visitors on our website in an impressive 37%, which shows great interest in the product
- We are in touch with many companies and we are helping them to migrate their apps (especially Silverlight) to HTML5 using this product
- All of this has been with no marketing efforts yet, with most visitors coming from Google Search. We did this on purpose to keep the amount of feedback during the Beta phase manageable, while still not resorting to a closed invitation-only Beta. As we plan to start talking about the product after the end of the Beta phase in 2016, we expect even faster growth, and more capacity to respond to all the queries and to communicate
About the specific items that you mentioned:
- Item3: Ok, we are going to communicate with Pro Edition users with specific emails rather than the generic ones that every registered Beta tester receives. We will put this communication system in place as soon as possible after the end of the Beta phase.
Please rest assured that we have a long-term commitment to this project.
And that it is going to rock
The CSHTML5 Team